These Terms and Conditions set out the basis on which Waste Clearance Richmond Upon Thames provides waste collection and clearance services to domestic and commercial customers. By making a booking, accessing our services, or allowing our operatives onto your premises, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not book or use our services.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Waste Clearance Richmond Upon Thames, the service provider supplying waste collection and related services.
1.2 "Customer" means any individual, business, or organisation that requests, books, or receives services from the Company.
1.3 "Services" means waste clearance, collection, removal, loading, transport, and related services provided by the Company.
1.4 "Waste" means any items, materials, rubbish, refuse, junk or goods that the Customer asks the Company to remove, excluding items the Company is legally or operationally unable to collect.
1.5 "Premises" means the property, land, building, or location at which the Services are requested or provided.
1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, formed when a booking is accepted by the Company.
2.1 The Company provides waste clearance and collection services for domestic and commercial customers within its operational area. Service availability may vary depending on location, access, type of waste, and scheduling constraints.
2.2 The Company will use reasonable care and skill in the performance of the Services, but cannot guarantee that all waste will be collected if it falls outside agreed parameters or applicable regulations.
2.3 The Company reserves the right to refuse to collect any waste it reasonably believes to be unsafe, hazardous, illegal, too heavy, or otherwise unsuitable for collection using its standard equipment and methods.
2.4 The Company does not undertake structural demolition, specialist dismantling, plumbing or electrical disconnection unless expressly agreed in writing in advance.
3.1 Bookings can be made by telephone, email, or other booking channels as made available by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate information, including but not limited to:
(a) Full address and access details for the Premises.
(b) Description, approximate volume, and type of waste to be collected.
(c) Any known hazards, access limitations, parking restrictions, or special requirements.
3.3 Any quotation provided in advance is based on the information supplied by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information was incomplete or inaccurate, or if the volume, type, or location of the waste differs substantially on arrival.
3.4 A booking is confirmed when the Company has accepted the Customer’s request for Services and provided a date or time window for attendance. The Company may confirm bookings verbally or in writing.
3.5 The Company will use reasonable efforts to arrive within any agreed time window but cannot guarantee precise arrival times. Time is not of the essence for attendance, and delays may occur due to traffic, weather, previous jobs, or other circumstances beyond the Company’s control.
4.1 The Customer is responsible for ensuring that suitable access and parking are available at the Premises for the duration of the Service.
4.2 Any parking charges, permits, or fines incurred as a direct result of the Service may be charged to the Customer where they arise from the Customer’s instructions, omissions, or local restrictions advised in advance.
4.3 If the Company is unable to carry out the Service because of inadequate access, unsafe conditions, or lack of parking, the Company may cancel or postpone the booking and charge a call-out or cancellation fee as set out in these Terms.
5.1 The Customer must ensure that all waste to be collected is clearly identified, accessible, and not mixed with items that are not intended for removal.
5.2 The Customer must remove or secure any personal or valuable items that are not intended to be taken. The Company accepts no responsibility for such items if they are mixed with waste or left in areas where waste is being cleared.
5.3 The Customer must provide honest and complete information about the nature of the waste, including any hazardous or specialist items.
5.4 The Customer warrants that they are the owner of the waste or have the full authority and consent of the owner to arrange its removal.
6.1 Prices are generally based on volume, weight, labour time, type of waste, and any additional services required, such as heavy lifting, segregation, or additional loading conditions.
6.2 Any verbal or indicative quotation is an estimate only and is subject to confirmation by the attending operative upon inspection of the waste and access conditions.
6.3 The operative will confirm the final price with the Customer before commencing the Service. By authorising the work to proceed, the Customer agrees to pay the quoted price.
6.4 Additional charges may apply for:
(a) Extra volume or weight beyond that originally described.
(b) Specialist or difficult access, including stairs or long carrying distances.
(c) Hazardous, regulated, or specialist waste materials that require separate handling or disposal.
7.1 Payment is normally due on completion of the Service, unless alternative arrangements have been agreed in advance in writing.
7.2 The Company accepts payment by cash, card, bank transfer, or other methods as may be made available from time to time.
7.3 For business and account customers, invoices may be issued with agreed payment terms. Unless otherwise agreed, payment is due within 14 days of the invoice date.
7.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate, accruing on a daily basis until payment is made in full.
7.5 The Customer is responsible for any bank or payment charges incurred in making payment to the Company.
8.1 The Customer may cancel or amend a booking by contacting the Company during normal business hours.
8.2 If the Customer cancels more than 24 hours before the scheduled attendance time, no cancellation charge will normally apply.
8.3 If the Customer cancels within 24 hours of the scheduled time, or if the Company attends the Premises and is unable to carry out the Service due to reasons within the Customer’s control, the Company may apply a reasonable call-out or cancellation fee to cover administrative and operational costs.
8.4 The Company reserves the right to cancel or reschedule a booking at any time due to operational reasons, safety concerns, adverse weather, staff illness, vehicle breakdown, or other circumstances beyond its reasonable control. In such cases, the Company will offer a new appointment time but shall not be liable for any consequential loss.
9.1 The Company operates in accordance with applicable UK waste regulations and its waste carrier licence. Certain items cannot be collected or require special arrangements, including but not limited to:
(a) Hazardous substances such as chemicals, solvents, asbestos, or clinical waste.
(b) Gas bottles, pressurised containers, or explosives.
(c) Certain electrical equipment, batteries, or materials subject to specific recycling rules, unless previously agreed.
9.2 If prohibited or undeclared hazardous items are discovered amongst the waste, the Company may refuse to collect them, adjust the price, or terminate the Service. The Customer may be liable for any additional costs or regulatory consequences arising from misdescription or concealment.
9.3 The Company will dispose of collected waste at licensed facilities in accordance with applicable law and good environmental practice.
10.1 The Company will exercise reasonable care when providing the Services. However, minor scuffs, marks, or wear may occur where large or heavy items are removed from confined spaces. The Customer accepts this as an inherent risk of the Service.
10.2 The Company shall not be liable for:
(a) Any pre-existing damage, defect, or weakness in the Premises or items on site.
(b) Any loss or damage arising from inadequate access, unsafe conditions, or Customer instructions.
(c) Loss of profit, loss of business, loss of data, or any indirect or consequential loss.
10.3 If the Company is found liable for any damage directly caused by its negligence, its liability shall, to the extent permitted by law, be limited to the lesser of:
(a) The cost of repairing the damage; or
(b) The total price paid or payable for the relevant Service.
10.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
11.1 The Company maintains appropriate insurance cover, including public liability insurance, in connection with the provision of its Services.
11.2 Details of insurance cover can be provided upon reasonable request.
12.1 The Company aims to provide a professional and reliable waste clearance service at all times. If the Customer has a complaint, they should contact the Company as soon as reasonably practicable, providing full details of the issue.
12.2 The Company will investigate complaints and seek to resolve them fairly and promptly. The Customer must allow the Company a reasonable opportunity to inspect any alleged damage or shortfall in service.
12.3 If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before pursuing court proceedings, where appropriate.
13.1 The Company may collect and process personal data about the Customer in order to manage bookings, provide Services, process payments, and handle enquiries.
13.2 The Company will handle personal data in accordance with applicable UK data protection laws and apply reasonable security measures to protect such data.
13.3 By using the Services, the Customer consents to the Company using their contact details for legitimate business purposes, including confirming bookings and seeking feedback, subject to any applicable marketing preferences.
14.1 The Company is committed to maintaining high health and safety standards. The Customer agrees to cooperate with the Company’s reasonable health and safety instructions.
14.2 The Company may refuse to carry out or may suspend Services if, in its reasonable opinion, conditions at the Premises pose a risk to the health or safety of its staff or others.
15.1 The Company may terminate the Contract and withdraw Services immediately if:
(a) The Customer is in material breach of these Terms and Conditions.
(b) The Customer behaves in an abusive, threatening, or unsafe manner towards the Company’s staff.
(c) The Customer fails to provide safe access or accurate information about the waste or Premises.
15.2 Termination shall not affect any rights or remedies that have accrued up to the date of termination, including the Company’s right to recover unpaid charges.
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that particular Contract.
16.2 Continued use of the Services after any changes are made shall be deemed acceptance of the revised Terms and Conditions.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right or remedy.
18.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
18.4 A person who is not a party to the Contract shall have no rights under the Contracts Rights of Third Parties Act 1999 to enforce any of its terms.
18.5 These Terms and Conditions, together with any confirmed quotation or booking details, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, understandings, or agreements.
You can easily get rid of the rubbish thanks to our waste clearance experts in Richmond upon Thames.
Tipper Van - Rubbish Removal and Household Waste Removal Prices in Richmond upon Thames, TW9
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Removal and Household Waste Removal Prices in Richmond upon Thames, TW9
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
(68) 